FREQUENTLY ASKED QUESTIONS
Q. Who is GRITT named after?
A. Like a lot of luxury watch brands, GRITT is named after its founder Andrew Gritt. Andrew designs all aspects of GRITT watches and is in charge of implementing the strategy behind the company. GRITT was a perfect name for a watch brand because the word grit has very deep meaning in the dictionary. The 5 characteristics of grit are courage, conscientiousness, follow through, resilience and pursuit of perfection, all qualities that we all aspire to.
Q. What countries do you ship to?
A. We ship worldwide, with the exception of sanctioned countries. At the moment that list includes Cuba, Iran, North Korea, Sudan and Syria.
Q. What kind of payment methods do you accept?
A. We accept Wire Transfers and Credit Cards. Certain payment methods may not be available in every country.
Q. What is your return policy?
A. We offer a 30 day return policy (30 days from delivery) with no restocking fees. Watches need to be returned in unworn, undamaged condition with all the stickers and plastic intact, as well as all the accessories included in the package. With 30 days, you can see just how amazing our watch is in person before you fully commit to your purchase.
To begin your return, please contact our support staff within 30 days of delivery to get a return authorization number. Once your return is approved, you'll have 30 days to ship the watch back. We'll then inspect your shipment to make sure everything is present and is in unused condition and we'll then refund your purchase. If the quality inspection finds that the watch was worn or damaged, the package will be returned to you, and no refund will be issued. You'll also be required to pay for the additional shipping. We are not responsible for items which are lost, stolen, broken, or damaged during the return process.
Q. Are your prices inclusive of local taxes and import duties?
A. No, local taxes and import duties are the responsibility of the customer. Please note, our distribution center is in United States, so US customers won't be charged any import duties.
Q. Can I try on the watch in person?
A. Yes, we understand that some customers need to see a watch in person before they make their purchase. We have a number of options available for you to see the watch in person in New York City. Please contact us for more details.
Q. How does the loyalty program work?
A. Our loyalty program is designed to reward our early adopters by giving them a chance to get first dibs on any new releases before they are made available to the general public. The first week that a watch is available for sale, only the VIP+ customers will be able to buy it (these are customers who currently own our very first watch model number 250.100). The second week the watch becomes available to regular VIP customers (these are the customers that currently own any GRITT watch). And a week after that, the watch finally becomes available to the general public, where anyone else will be able to buy it.
Q. What is the Watch Box Storage program?
A. This program is our solution to the age old question. What do you do with the box and the documentation that come with your watch? They are bulky, they are hard to store, yet somehow they always end up missing when it is time to sell your watch. The thing is, very few people actually use them for their intended purpose, instead preferring to keep all of their watches in a single multi-watch box/winder. Quite a lot of people simply throw these away, but that really hurts the resale value of your watch since you can lose thousands of dollars by not having the full package.
Our Watch Box Storage program helps solve this problem once and for all. Here is how it works. When you buy a watch from us, you'll be given the option to use our Watch Box Storage program. If you decide to use it, we'll ship you your watch and the warranty card and a watch box storage certificate and keep the box and all the records in storage for you, ready to ship out to you whenever you finally need them. This way, when its time to sell your watch, you are guaranteed that you'll have all the extras, as well as the original sales receipt ready to go. This benefit is also transferable; it is claimed using the warranty card, so you can sell your watch, without needing to claim the box before you do. Simply have the buyer contact us with the watch serial number at [email protected] and we'll confirm to them whether or not there is a box waiting to be claimed for that serial number.
Q. How do I submit an order?
A. Simply go to our order page and submit your information, and we will get in touch to finalize your order.
Q. Are you going to license the INVISOGLASS technology to other brands?
A. We actually see this question a lot in comments and reviews, so we felt this needed to be addressed. And the answer is no. INVISOGLASS gives our brand a massive competitive advantage and we have no intention of giving it up to just to become a supplier. Plus, the cost would be prohibitively expensive for most brands so it wouldn't be a viable business for us. The INVISOGLASS manufacturing process is pretty complicated, so the production cost for each crystal is extremely high. And if we were licensing this to others, we would need to charge markup on top of our own costs to make it a viable business...which would increase the production cost of the other watches massively. To give you an idea and basing this on production cost estimates of how much other watches in the industry cost to build. Watches priced near $4,000 right now, a single one of our crystals after markup would cost those manufacturers more than what they pay right now to make their entire watch. And as you can probably imagine, very few manufacturers would be willing to commit to that type of cost increase.
Even for us, the only way we can offer this technology at our price point is because we switched to online only distribution strategy(so our price doesn't need to include retailer/distributor markups) and because we are willing to operate on much lower margins than most brands just to get this technology out there and to build our brand. And we are doing that only because these crystals are such a large part of our brand identity. Its our truly unique value proposition, the one thing that clearly puts GRITT watches above even watches costing more than $100,000, so we are much more willing to pay those costs to gain such a massive advantage in the market.
Q. Do these crystals cost more to replace?
A. Yes and no. The actual replacement cost IS higher but we subsidize the cost of replacement crystals. Your total cost if you choose to get the crystal replaced will be just $250 which is similar to what other brands charge for AR coated replacement crystals. Note, this includes free labor as long as the work is done as part of other service work. If you are only replacing the crystal, there'll be an additional $50 service charge.
Q. What if I have more questions?
A. We are always here to help. Great customer service is a center point for our brand, so if you have any questions, simply, use the contact form to get in touch and we'll get back to you as soon as possible.